Whose voice does Callie use?+
Yours. We clone your voice from a short ~20-second recording you make right after checkout. Callers hear the owner's own voice, not a stock receptionist. That's the single biggest reason callers stay on the line long enough to book.
Do I have to be on Square?+
For Standard and Design Partner, yes. Those tiers write live to your Square Appointments calendar. If you're on Fresha, Mindbody, Vagaro, Booksy, Acuity, GlossGenius, Boulevard, or no platform at all, pick Callie Lite — it does the voice clone, FAQ, and SMS booking link to your existing booking URL, just without live calendar writes.
What does the 14-day free trial cover?+
14 days free on any tier. Then $99/mo (Design Partner), $149/mo (Standard), or $39/mo (Lite, capped at 80 call-minutes). Every tier comes with a 30-day money-back guarantee on your first paid month — if you're not happy, full refund, no questions.
What happens if Lite hits the 80-minute cap?+
Callie still picks up — she just doesn't hold a voice conversation for the rest of the month. Instead she texts the caller your booking link and a short note that the owner will reach back out. You get a one-time SMS heads-up the first time the cap is crossed each month, with the option to upgrade to Standard at $149/mo (unlimited voice). The 80 voice-minutes reset on the 1st of the next calendar month — no action needed on your end.
What is the Design Partner program?+
$99/mo locked for 12 months for the first 7 Square owners willing to publicly vouch for Callie. In return we ask for a video case study at 60 days and one named referral — both required. Year 2 reverts to Standard at $149/mo. Same product as Standard the whole time.
How is Callie Outreach different from Callie?+
Callie answers inbound calls. Callie Outreach is a planned SMS-first bolt-on for outbound moments: booking confirmations, day-before reminders, reschedule prompts when you cancel, waitlist clearing when a slot opens, win-back for clients who haven't booked in 90 days, and post-visit review requests. $39/mo SMS-only, $79/mo with voice escalation. Bolt-on to Standard or Design Partner — not available on Callie Lite. Coming soon — join the early-access list.
Does Callie speak Spanish?+
Callie speaks English only at launch. Spanish, Mandarin, and additional languages are on the roadmap.
Does Callie text me a summary after every call?+
Yes — but only the ones worth your attention. Callie filters out robocalls, wrong numbers, and spam before they reach your phone. For real callers, she texts a short recap: who called, what they wanted, whether they booked, and what (if anything) needs you. The noise stays with Callie. The leads land in your inbox.
Can I keep my own phone number?+
Yes. You keep your existing business number. You just set it to forward to Callie when you're busy or don't pick up — callers dial the same number they always have. Carrier-specific forwarding instructions land in your inbox at setup, and most owners have it switched on in a couple of minutes.
How long does it take to get set up?+
Most owners are live in under 10 minutes. You tell us about your business (about 60 seconds — we crawl your site to build the knowledge base), record a ~20-second voice sample right after checkout, and forward your line using the instructions on your setup page. No new app to install, no staff to train.
Can I use Callie for after-hours and overflow only?+
That's exactly how she works. Callie picks up only when you're busy, with a client, or don't answer within about 15 seconds. When you can take the call yourself, you do. She's the safety net for the calls you'd otherwise miss — not a replacement for the ones you want to answer.
Can I cancel anytime?+
Yes — no contracts, cancel anytime. Every tier comes with a 30-day money-back guarantee on your first paid month. The 14-day free trial means you've heard her on your own line before you pay a cent.
What can Callie see in my Square account — is my data safe?+
Callie reads your services, hours, and calendar availability, and writes new appointments — that's it. She never sees card numbers or payment details (that's a separate Square permission we don't request), and she can't delete customers or change your settings. You can revoke access from your Square dashboard at any time.