Whose voice does Callie use?+
Yours. We clone your voice from a short ~20-second recording you make right after checkout. Callers hear the owner's own voice, not a stock receptionist. That's the single biggest reason callers stay on the line long enough to book.
Do I have to be on Square or Wix?+
For Standard and Design Partner, you need one of them — those tiers write live into your Square Appointments or Wix Bookings calendar. If you're on Fresha, Mindbody, Vagaro, Booksy, Acuity, GlossGenius, Boulevard, or no platform at all, pick Callie Lite — it does the voice clone, FAQ, and SMS booking link to your existing booking URL, just without live calendar writes.
What does the 14-day free trial cover?+
14 days free on any tier. Then $99/mo (Design Partner), $149/mo (Standard), or $39/mo (Lite, capped at 80 call-minutes). Every tier comes with a 30-day money-back guarantee on your first paid month — if you're not happy, full refund, no questions.
What happens if Lite hits the 80-minute cap?+
Callie still picks up — she just doesn't hold a voice conversation for the rest of the month. Instead she texts the caller your booking link and a short note that the owner will reach back out. You get a one-time SMS heads-up the first time the cap is crossed each month, with the option to upgrade to Standard at $149/mo (unlimited voice). The 80 voice-minutes reset on the 1st of the next calendar month — no action needed on your end.
What is the Design Partner program?+
$99/mo locked for 12 months for the first 7 owners on Square or Wix willing to publicly vouch for Callie. In return we ask for a video case study at 60 days and one named referral — both required. Year 2 reverts to Standard at $149/mo. Same product as Standard the whole time.
How is Callie Outreach different from Callie?+
Callie answers inbound calls. Callie Outreach is a planned SMS-first bolt-on for outbound moments: booking confirmations, day-before reminders, reschedule prompts when you cancel, waitlist clearing when a slot opens, win-back for clients who haven't booked in 90 days, and post-visit review requests. $39/mo SMS-only, $79/mo with voice escalation. Bolt-on to Standard or Design Partner — not available on Callie Lite. Coming soon — join the early-access list.
Does Callie speak Spanish?+
Callie speaks English only at launch. Spanish, Mandarin, and additional languages are on the roadmap.
Does Callie text me a summary after every call?+
Yes — but only the ones worth your attention. Callie filters out robocalls, wrong numbers, and spam before they reach your phone. For real callers, she texts a short recap: who called, what they wanted, whether they booked, and what (if anything) needs you. The noise stays with Callie. The leads land in your inbox.
Can I keep my own phone number?+
Yes. You keep your existing business number. You just set it to forward to Callie when you're busy or don't pick up — callers dial the same number they always have. Carrier-specific forwarding instructions land in your inbox at setup, and most owners have it switched on in a couple of minutes.
How long does it take to get set up?+
Most owners are live in under 10 minutes. You tell us about your business (about 60 seconds — we crawl your site to build the knowledge base), record a ~20-second voice sample right after checkout, and forward your line using the instructions on your setup page. No new app to install, no staff to train.
Can I use Callie for after-hours and overflow only?+
That's exactly how she works. Callie picks up only when you're busy, with a client, or don't answer within about 15 seconds. When you can take the call yourself, you do. She's the safety net for the calls you'd otherwise miss — not a replacement for the ones you want to answer.
Can I cancel anytime?+
Yes — no contracts, cancel anytime. Every tier comes with a 30-day money-back guarantee on your first paid month. The 14-day free trial means you've heard her on your own line before you pay a cent.
What can Callie see in my Square account — is my data safe?+
Callie reads your services, hours, and calendar availability, and writes new appointments — that's it. She never sees card numbers or payment details (that's a separate Square permission we don't request), and she can't delete customers or change your settings. You can revoke access from your Square dashboard at any time.